Exchanges & Returns

Returns Policy

At Pints n Prints, we aim to ensure your complete satisfaction with every purchase. However, we understand that occasionally a product may not meet your expectations. Therefore, we have established the following returns policy to facilitate a straightforward return process:

  1. Made-to-Order Products: Please note that all our products are made to order. Hence, it's essential for customers to carefully check and confirm their sizes, colours, and any other customisation options before placing an order.
  2. Eligibility for Returns: We accept returns within 14 days from the date of delivery.
  3. Condition of Returned Items: Returned items must be unworn, unwashed, and in their original condition with all tags attached
  4. Return Authorisation: Prior to returning any item, customers must request a return authorisation by contacting our customer service team at [contact email/phone number].
  5. Customer Responsibility: Customers are responsible for covering the cost of return postage. We recommend using a tracked shipping service to ensure the secure return of your items.
  6. Return Process: Upon approval of your return request, you will receive instructions on how to return the item(s) to us.
  7. Inspection and Processing: Once we receive the returned item(s), our quality assurance team will inspect them to ensure they meet our return policy criteria. Please allow [number of days] for us to process your return.
  8. Refund or Exchange: Depending on your preference and product availability, we offer refunds or exchanges for returned items. Refunds will be issued to the original payment method used for the purchase.
  9. Non-Refundable Items: Certain items such as personalized or customized products may not be eligible for return or refund unless there is a manufacturing defect or error on our part.
  10. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue promptly.
  11. Return Address: Pints n Prints, 38 Derwent Avenue, Falkirk, Stirlingshire, FK1 5HZ
  12. Customer Support: If you have any questions or concerns regarding our returns policy or the return process, please don't hesitate to contact our customer service team. We are here to assist you.
  13. Policy Updates: We reserve the right to update or modify our returns policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
  14. Legal Disclaimer: This returns policy does not affect your statutory rights as a consumer.

    By making a purchase from Pints n Prints, you acknowledge and agree to abide by the terms and conditions of this returns policy.

    Thank you for choosing Pints n Prints. We appreciate your business and look forward to serving you again in the future!